Strategic Solutions Consultant Sales, Tech & AI

Strategic pre and post-sales partner specializing in AI-driven solutions, SaaS platform design & implementation, enterprise demos, and technical validation to deliver measurable business outcomes.

About Me

I am a technical presales and AI solutions professional with a background spanning conversational AI, CRM, data platforms, infrastructure, contact center technology, and enterprise solution design. My career has been built around one core principle: technology only matters when it solves a real business problem.

I bring a rare combination of technical depth, business acumen, and practical curiosity. I enjoy getting close to complex challenges, breaking them down, and finding a path forward that is clear, useful, and tied to measurable impact. Whether I am leading discovery, designing a demo, translating business pain into technical requirements, or helping a sales team shape a value-driven message, my focus is always the same: understand the problem deeply, align the solution to the outcome, and communicate the value in a way people can act on.

My approach to customer engagement is grounded in compassionate curiosity. I believe strong discovery is not just about asking questions; it is about understanding what is really happening inside the customer’s business, where friction exists, what constraints they are working within, and why change matters now. From there, I help connect the dots between strategy, technology, and execution.

I am naturally analytical, detail-oriented, and self-driven. I learn quickly, adapt fast, and tend to internalize complex topics until I can explain them clearly to others. I believe growth is an active discipline, not a passive mindset. The phrase “becoming is better than being” has shaped how I approach my career, my work, and the way I lead. There is always more to learn, more to refine, and a better version of the solution to build.

Across every role, I have been valued for my ability to bridge technical and business conversations. I can go deep on architecture, integrations, workflows, AI automation, and data, but I can also bring those concepts back to the business case: why act, why now, why this solution, and what measurable impact it can create.

I am at my best in environments where curiosity, ownership, creativity, and execution matter. I enjoy working with teams that are building something meaningful, solving difficult problems, and challenging the default way of doing things. My experience is broad, but the common thread is simple: I help organizations use technology with more clarity, purpose, and impact.

Career History

My background spans presales, conversational AI, CRM, data platforms, infrastructure, and AI-driven solution design. Because that experience crosses several domains, I prefer not to rely on a generic, one-size-fits-all resume.

If you are considering me for a role, project, consulting opportunity, or strategic initiative, please submit the role description, project details, or job description along with your contact information. Use the button below to request a tailored resume, and I will respond with a version that highlights the most relevant parts of my experience, skill set, and employment history for your specific need.

Skills

Conversational AI & CX

AI-driven customer experience, contact center automation, GenAI + NLU orchestration, conversation design, routing & containment strategy, agent assist, and analytics across voice & messaging.

Salesforce

Implementation, Flow Automation, Objects & Fields, Security, Reports & Dashboards, Integrations.

AI & Analytics

GenAI, LLMs, Prompt Engineering, Conversational Design, Predictive Analytics, NLU + GenAI orchestration.

Data Platforms

ETL, SQL, Hadoop, Pentaho, BI & Visualization, Integration.

IT Infrastructure

Virtualization, Exchange, Scripting, Server Admin, VOIP, Networking, Storage.

SaaS Platforms

Sprinklr (Certified), SugarCRM (Admin), Pentaho (DI/BI), Salesforce (Admin Certified), LivePerson, Google Workspace, Microsoft 365.

Sales & Demo

MEDDPICC, Challenger, Demo2Win, BANT, Beyond the Demo.

Awards & Career Highlights

Impact metrics are in bold for quick scanning.

Senior Solutions Consultant, Pitch Deck Contest Winner — LivePerson

1st place among 150+ Sales & Presales peers for storytelling, solution alignment, and executive presence.

Solutions Consultant of the Quarter — Sprinklr

Helped influence $1.6M of $6M quarterly revenue and supported a resource-constrained team.

Team Contributor Award — SugarCRM

Developed a new-logo sales process adopted as the gold standard — improving pipeline clarity and sales-cycle consistency.

Ruby Recognition Award — Pentaho / Hitachi Vantara

Recognized for technical leadership, sales collaboration, and process improvement initiatives.

Top Earner Recognition — Pentaho / Hitachi Vantara

Participated as SC in deals totaling >$1.2M revenue — technical validation, solution design, exec-level presentations.

Projects

Highlights from recent technical work. For an extensive list of deployments, demos, and project depth across AI, CRM, data, infrastructure, and web — visit the full technical project portfolio.

Latest Projects

Network & infrastructure deployments (MDT/WDS, Office 365, macOS Server) and more are documented on the projects page.

Certifications

  • Salesforce Certified AI Associate — Salesforce · Credential ID 4521941
  • The Complete SQL Bootcamp — Udemy · Credential ID UC-f14b9fbd-875c-4dbb-acdb-38873ec8b3ac
  • Salesforce Certified Administrator (SCA) — Salesforce · Credential ID 4231498
  • Salesforce Certified Administrator Training — Udemy
  • Discover all the features of ZOOM — Coursera · Credential ID Y8WXZF7SAWDS
  • Getting Started with Zoom — Zoom · Credential ID ZLC-LP54359
  • Getting Started with Zoom Contact Center — Zoom · Credential ID ZLC-LP54374
  • Introduction to Zoom Contact Center for Agents — Zoom · Credential ID ZLC-LP54367
  • Sales Foundations — LinkedIn
  • Certified Sugar Administration Specialist — SugarCRM
  • Introduction to Big Data — Coursera · Credential ID VUXXT6HELRGW
  • Pentaho & Hadoop Framework Fundamentals (DI2000) — Pentaho
  • Business Analytics Data Modeling (BA3000) — Pentaho
  • Business Analytics Report Designer (BA2000) — Pentaho
  • Business Analytics User Console (BA1000) — Pentaho
  • Pentaho Data Integration Fundamentals (DI1000) — Pentaho

Education

  • M.B.A. — Florida Institute of Technology (Information Technology Management) · 2016–2018
  • B.B.A., CIS — Baruch College (CUNY), Zicklin School of Business · 2006–2010

Technical Training & Courses

  • Gemini for Google Workspace — Completed
  • Big Data — Completed
  • API Postman — In Progress
  • Microsoft Python Development — In Progress
  • Google AI Essentials — In Progress
  • 100 Days of Python Coding — In Progress
  • AI Infrastructure & Operational Fundamentals — In Progress
  • AI for CX with Chatbots & Analytics — In Progress
  • Microsoft AI & ML Engineering — Not Started

Fun Facts

  • Made it to Mount Everest Base Camp
  • Had a Hit Song on the Radio
  • Was a Public School Teacher
  • Fluent In Spanish
  • Born and Raised in NYC